The DrillDownTree extension from Apps for Tableau has allowed Akamai to dig into different angles in which they look at the data to see patterns. It allows them to see if there is a difference by geography or by the products, and when there is a difference, they can really identify where they see data standing out.
The business operations team now experiences more flexibility to do ad-hoc analyses without having to do additional development in Tableau. Because of DrillDownTree, they have been able to identify three areas where they are doing specific initiatives to optimize billable vs. non-billable efforts. As an outcome, they identified an opportunity to reduce time spent on complex project management, which was contributing significantly to total non-billable efforts. Using DrillDownTree and the analysis of this data, they have been able to kick off a pilot to use a different project management software to see if that reduces the time spent on complex project management and brings down the overall effort of this non-billable work.