FAQ2021-05-19T11:27:08+01:00

Do you have a question? Please use our FAQ! Can’t find your answer? Use contact support

Can extensions be used with Tableau Online?2021-05-19T10:15:37+01:00

Yes! Only for WriteBack Extreme it will be harder because you need a server to host it.

Do we need licenses to deploy the extension in development and test environments?2020-10-29T09:21:56+01:00

No, you only need licenses for your production environment and you can use the extension on your development and test environment without extra need for licenses.

Extension not working on a MAC?2018-10-16T09:03:01+01:00

Due to a bug in the Extensions API from Tableau dropdowns are not working correctly on MAC.
You will have to use your arrow keys in combination with TAB to change the values.

Why do I have to select the number of Tableau users?2021-07-12T11:50:55+01:00

The license/subscription for use of Extensions is based on the total number of users in your Tableau environment (so the Total of all Tableau Creator, Explorer and Viewer licenses). If you are on a Tableau Core model we use the average of 1000 users per 8-core license. So an Extension Subscription is based on the size of your Tableau implementation. If you are on an active subscription you can also use the extension in a DEV or TEST environment without counting your test and dev users as extension users.

 

 

How can I evaluate extensions2019-05-20T08:23:40+01:00

Our extensions always have a 14 day free trial version. You can use this version to evaluate the extensions. There are no payment details needed.

What happens to my personal data?2018-05-28T11:12:35+01:00

We use the latest versions of WooCommerce and WordPress. Both are fully GDPR compliant. We will only use your data for billing purposes.

Is payment secure?2019-05-20T08:24:34+01:00

Yes, we use external payment providers to ensure the maximum amount of security possible.

What payment providers can I use?2018-06-29T14:28:07+01:00

You can use CreditCard and iDEAL. If you require something else, please contact us.

Can I switch my subscription plan?2018-05-28T11:07:21+01:00

Yes you can always upgrade or downgrade your subscription plan by navigation to my subscriptions. Click on your subscription and scroll down to subscription totals. Use the ‘Upgrade or Downgrade’ button to change the plan of a product. You will navigate to the extension product page where you can select a new plan. Add it to your shopping cart. At checkout there will be a summary of the difference in cost.

What if I exceed my subscription plan?2018-05-28T11:04:01+01:00

We will monitor the concurrent connections per license. If the license is exceeded multiple times per month we will offer you a higher plan. If the subscription keeps exceeding the concurrent connections we can suspend the subscription and switch the extensions to the free model which has watermarks and limited functionality.

Does Apps for Tableau use my data?2021-02-23T15:39:03+01:00

No! We do not send data back to the Apps for Tableau machine! You download our extensions to your machine and all the rendering resides on your PC only.

Read More about data security
How do I deploy extensions on Tableau Server?2018-05-28T10:55:37+01:00

Our extensions should be whitelisted on your Tableau Server. You can do this globally or per site using the settings pane. Please whitelist extensions.appsfortableau.com as your trusted host. Some of our extensions will require access to underlying data. To make usage of extensions the easiest for users you can also allow access to underlying data by default in the settings.

My extension isn’t working2018-05-28T10:53:48+01:00

Woops, that’s very unfortunate. Did you try to reload the extension? Does your machine has internet access? Appsfortableau should be whitelisted on Tableau Server before you can deploy dashboard with extensions. Still not working? Please contact us through our community forum or contact support

How do I use extensions for Tableau2018-05-28T10:51:13+01:00

Please use Tableau 2018.2 or higher. Then download your extension for your order email or my downloads. Open Tableau 2018.2 or higher and create a dashboard. Drag the extension object into your dashboard and hit browse. Select the extension you just downloaded. You are ready to go!

Do I need internet to use extensions?2018-09-19T12:30:51+01:00

Yes, our cloud based extensions require you to have a stable internet connection. If your Tableau Server is behind a firewall, you can contact us for on premise extensions.

What do I receive after I buy extensions2018-05-28T10:20:07+01:00

You can download your personal extension (.trex) file from the order email you receive or from my downloads. Besides Tableau 2018.2 or higher you do not need to install anything 🙂

Where do I download my extension?2018-05-28T09:54:27+01:00

You can download your extension from the email you receive after payment. It is also possible to download your extension from my downloads.

Do I receive updates?2018-05-28T10:46:26+01:00

As long as you have a active subscription you will always use the latest version. If you use on premise, you will receive the latest version from support.

Which Tableau version is required for extensions?2018-06-20T14:22:16+01:00

Our extensions are built to use Tableau 2018.2 or higher.

What is best practise use for personalized views of dashboards (Use of Filters)?2018-06-12T16:22:58+01:00

Use filters

The PDF Scheduler allows the use of  ‘Filters’. These Filters allow you to send PDF file(s) of a filtered dashboard to a specific user; for example if you want to send a financial dashboard of a single store to a store owner, while the Tableau Dashboard has Financial information on all stores. The use of filters in the PDF scheduler is similar to the use of regular url parameters supported by Tableau Server (Check the Tableau Community for more information on URL parameters).

The use of filters in the PDF scheduler is bound to certain rules affecting your dashboard design:

  1. All filters you want to apply in the PDF scheduler have to be present in the view you specify in the Task. When you set a filter and/or filter value in the PDF scheduler that is not present in the view specified in the task, the filter will be neglected on the dashboard and the recipient will receive the unfiltered dashboard.
  2. The filter name and filter values have to correspond exactly with the names and values in the dashboard, respect Case Sensitivity and the use of spaces!
  3. When working with confidential data in your Dashboards, it is best to set all filters to all unselected. In case of filter mismatching the recipient will receive an empty dashboard instead of ‘all’ confidential information.

example
URL: https://mytableauserver.com/#/site/demo/views/mysupermarkt/distance
Filters: Zip code=7575BB&Radius=2

Resulting URL to use as view in your task: https://mytableauserver.com/#/site/demo/views/mysupermarkt/distance?Zip code=7575BB&Radius=2

This will result in a one page PDF dashboard showing all supermarkets in a radius of 2 km around the ZIP code 7575BB. Notice the space and Capitilazation in the filtername ‘Zip code’.  The filters/parameters ‘Zip code’ and ‘Radius’ have to be present in the Tableau Workbook dashboard ‘distance’.

Can i send personal reports with the PDF Scheduler?2020-02-28T12:01:23+01:00

Sure! By using url parameters in the addressing of your view you can make sure your recipient receives a PDF file with a proper filtered dashboard.

Example: The link below points to a dashboard on Tableau Public. The second link points to the same view but there’s a URL parameter added that acts like a filter on your view. In this case we filterd the Region North America

Full dashboard / view

Filtered view of the same dashboard (just added the following string to the url of the view: “?Region=North America”

 

https://public.tableau.com/profile/sophie.sparkes#!/vizhome/TableauPublic10Training-CO2EmissionsWorkbook/DeviceSpecificDashboard?Region=North%20America

Can i send the email to multiple recipients?2018-06-12T15:29:59+01:00

Yes of course you can! Each task can be sent to one or multiple recipient(s). The subject and body text of the mailing will be the same for all recipients.

Can i send multiple dashboards in one PDF file?2020-02-28T12:01:52+01:00

Yes you can! Every task you create reults in a PDF file to be sent and/or stored. Each task consists of at least one view but may contain as many views as you like. All views you add to a task will result in an extra page in the tasks PDF file. Each view can be filtered an parametrized the way you like it!

Is the number of emails I can send with the PDF Scheduler limited?2018-06-12T15:30:52+01:00

There is no technical limit in the number of emails you can send with the PDF Scheduler. Your local (internal) mailserver might have limits in the number of emails to be sent (suspicious use of email)

Do I need a Tableau Server to use the PDF Scheduler?2019-07-08T14:55:17+01:00

Yes. The Tableau Server PDF Scheduler generates PDF files from dashboards published on your Tableau Server.

Which databases are supported with Dashboard Usage 2.0?2021-05-19T10:10:09+01:00

Dashboard Usage requires a database to store dashboard information. All data is stored locally, so you’ll need to have a database setup. Currently supported databases are:

  1. Microsoft SQL Server
  2. MySQL
  3. PostgreSQL
Do we need licenses to deploy the extension in development and test environments?2020-10-29T09:21:56+01:00

No, you only need licenses for your production environment and you can use the extension on your development and test environment without extra need for licenses.

Why do I have to select the number of Tableau users?2021-07-12T11:50:55+01:00

The license/subscription for use of Extensions is based on the total number of users in your Tableau environment (so the Total of all Tableau Creator, Explorer and Viewer licenses). If you are on a Tableau Core model we use the average of 1000 users per 8-core license. So an Extension Subscription is based on the size of your Tableau implementation. If you are on an active subscription you can also use the extension in a DEV or TEST environment without counting your test and dev users as extension users.

 

 

Do I need an internet connection to use this extension, even when installing on Premise?2018-07-03T08:06:56+01:00

Yes! The Dashboard Usage extension uses Google Analytics to register the hits from your dashboard visitors. Therefore you must have an active internet connection on the (published) dashboards you want to monitor.

What’s wrong with Tableau Server number of views report?2018-06-01T12:28:38+01:00

Nothing! This is a great and reliable source for server admins to monitor the number of hits on every view of a dashboard. This extension allows dashboard creators / developers to be more specific on the origin of the visitors of your dashboards as it uses Google Analytics to regsiter the hits on your dashboard. Besides all that the Dashboard Usage extension can be much more specific of several functional elemenbts in the usage of your dashboards like the use of filters, parameters en interaction with marks within your sheets.

Does Apps for Tableau use my data?2021-02-23T15:39:03+01:00

No! We do not send data back to the Apps for Tableau machine! You download our extensions to your machine and all the rendering resides on your PC only.

Read More about data security

Contact us

Feel free to ask a question or simply leave a comment.


Do we need licenses to deploy the extension in development and test environments?2020-10-29T09:21:56+01:00

No, you only need licenses for your production environment and you can use the extension on your development and test environment without extra need for licenses.

Why do I have to select the number of Tableau users?2021-07-12T11:50:55+01:00

The license/subscription for use of Extensions is based on the total number of users in your Tableau environment (so the Total of all Tableau Creator, Explorer and Viewer licenses). If you are on a Tableau Core model we use the average of 1000 users per 8-core license. So an Extension Subscription is based on the size of your Tableau implementation. If you are on an active subscription you can also use the extension in a DEV or TEST environment without counting your test and dev users as extension users.

 

 

What scores can be obtained by the Performance Insight extension?2018-05-31T10:56:38+01:00

The Performance Insight extension categorizes your dashbaords in categories from A (high performing) to G (room for improvement)

Why not use Tableau Performance Recording?2018-05-31T10:56:48+01:00

Allways use Tableau Performance recording! This basic functionality tells a lot on query performance in your dashboard. Lack of performance can have several logical explanations, which are analysed in our Performance Insight extension. You will not only get the numbers on your performance but also the insights in opportunities to make your dashboard perform (even) better!

What is measured by the Performance Insight extension?2018-05-31T10:56:57+01:00

The Performance Insight extension analyses the sheets used in your dashboard. The extension analyses a lot of different aspects that influence your dashboard’s performance. Main ingredients are Query performance, complexity of the dashboard structure, Usage of datatypes, optimization of datasources and data structure.

Relevant optimization options will be presented in the findings of the extension presented to you in seconds after running the extension in your Tableau Desktop/Creator.

Are there any usage restrictions to this extension?2018-05-31T10:57:09+01:00

No! The Performance Insight extension is served as-is, there’s no subsriber version available. We believe everybody benefits from delivering high performing dashboards and we’re glad we can help. The extension analyses your dashboard on several performance related items and reports its findings only to you. Start optimizing your dashbaord performance rightaway, for free.

Does Apps for Tableau use my data?2021-02-23T15:39:03+01:00

No! We do not send data back to the Apps for Tableau machine! You download our extensions to your machine and all the rendering resides on your PC only.

Read More about data security
Do we need licenses to deploy the extension in development and test environments?2020-10-29T09:21:56+01:00

No, you only need licenses for your production environment and you can use the extension on your development and test environment without extra need for licenses.

Sankey Diagram is crashing2021-05-19T10:17:20+01:00

If you are running into problems building the Sankey Diagram please check the following tip:

  • Members from the used dimensions can’t be the same. This will create an endless loop and crashes the Sankey Diagram.
    • you can solve this by adding a prefix in front of your dimension. For example: ‘from’ + [from dimension] OR ‘to’ + [to dimension]
  • Dimensions can’t have empty values. The Sankey Diagram will filter this.
  • Measure can’t be 0 or below 0.

If you are still running into problems please use our community forum

Why do I have to select the number of Tableau users?2021-07-12T11:50:55+01:00

The license/subscription for use of Extensions is based on the total number of users in your Tableau environment (so the Total of all Tableau Creator, Explorer and Viewer licenses). If you are on a Tableau Core model we use the average of 1000 users per 8-core license. So an Extension Subscription is based on the size of your Tableau implementation. If you are on an active subscription you can also use the extension in a DEV or TEST environment without counting your test and dev users as extension users.

 

 

How many visualizations are available in the Show me More subscriptions?2021-05-28T07:38:14+01:00

Show me More contains these visuals at the moment:

  1. Sankey Diagram
  2. Venn Diagram
  3. Chord Diagram
  4. Ridgeline Plot
  5. Radar Chart
  6. Horizon Chart
  7. Network Chart
  8. Sunburst chart
  9. Organization Chart
  10. Calendar Chart

The number of visulizations will grow in the future as we constantly search for easier ways to visualize your data!

Do I need an internet connection to use the Show me More extension?2018-10-11T13:18:46+01:00

Yes and No, if you are using Show me More free, create or share you will need an internet connection to access our cloud machines. But if you bought Show me More enterprise you won’t need a internet connection.

Does Apps for Tableau use my data?2021-02-23T15:39:03+01:00

No! We do not send data back to the Apps for Tableau machine! You download our extensions to your machine and all the rendering resides on your PC only.

Read More about data security
A printable extension part is something Tableau needs to incorporate as other dashboard items can’t be printed. To connect to the backend data would still be possible to join or relate it to the other data and do something printable, right?2021-05-19T10:22:47+01:00
That is correct. Tableau is working really hard to make that possible. Luckely you can query, join or relate the Write Back data right into your dashboard and visualize it and then print it of course :).
What databases are supported by the Write back extension?2021-05-19T10:15:47+01:00

We are currently supporting: MySQL, SQL Server, PostgreSQL  and Snowflake. But we are working on other databases. Check out more on our product page: https://appsfortableau.infotopics.com/writebackextreme/

How can we manage the jurisdiction to correct or add data ?2021-05-19T10:15:55+01:00

Within the management console administrators will be able to create groups and assign permissions to the groups. 

Can we use 2 instances or 2 different schemas of the Write Back Extreme extension in the same dashboard?2020-10-29T09:31:23+01:00

Yes you can! And they can all integrate in one container on your dashboard.

When we have extra wishes or general improvements regarding the Write Back Extreme extension, how do we let you know?2020-10-29T09:30:10+01:00

We understand you might have some extra ideas and use cases that might be solved with this extension with a slight addition of functionality. You can email [email protected] or use our information form.

We would like to purchase a subscription to the Write Back Extreme extension. Is it possible to start with 1 module?2020-10-29T09:28:26+01:00

Yes that is possible. You can start with 1 module and if needed you can upgrade to 2 modules or 3. We also offer a discount for the second and third module.

Which users in my Tableau environment need to be licensed to use the Write Back Extreme extension?2020-10-29T09:27:11+01:00

Only users that are actually going to interact with Write Back Extreme need to be licensed license, this includes all Tableau  Creators, Explorers and Viewers that are going to use the extension.

Currently we work with the Annotations extensions. Can we migrate to Write Back Extreme Add Data module?2020-10-29T09:25:51+01:00

Yes of course. You can migrate and use all the value of Write Back Extreme. We can migrate your Annotations subscription to the Write Back Extreme | Add Data module at no extra costs.

We like to do a proof of concept with the Write Back Extreme extension. How can we start?2020-10-29T09:36:40+01:00

If you want to start with Write Back Extreme, you can contact us to plan a meeting to talk about your use cases and have a live demo that meets your requirements.

We can grant you access to our online demo server and after a functional PoC we can also agree on an installation on your server if you like to use your own data, infrastructure and dashboards.

Do we need licenses to deploy the extension in development and test environments?2020-10-29T09:21:56+01:00

No, you only need licenses for your production environment and you can use the extension on your development and test environment without extra need for licenses.

How can we set permissions and authorizations for the write back users?2020-10-29T09:17:37+01:00

We have developed a permissions system which is very similar to Tableau Server. You can set permissions on your schema’s for every group. These permissions will be pushed to the extension automatically.

What are the data input formats you require to create the process maps and dashboards?2021-05-19T10:15:05+01:00
You will need a dataset with only 3 records: Case ID, Activity and Timestamp. For example,  an order going through order statusses at certain timestamps. This data is often generated by applications ike CRM systems, Sales and supplier data
With the improvements to Super Table pivots, are you able to pivot multiple measures? The same example you used in the demo with 3 Dimensions, one date, and one measure. Could you have Sales and Margin, for example?2021-05-19T10:14:34+01:00
Yes that is possible! Try it with a free trial or your subscription (updated version) and let me know if it worked out!
When were the new features added to the SuperTables extension?2021-05-19T10:15:16+01:00

Last weeks, you can find the changelog with release dates here: https://appsfortableau.infotopics.com/support/changelogs/

When does SuperTables loads the data when using the pop-up option?2021-05-19T10:15:24+01:00

It loads data on popup, but on Tableau Server/Online you can keep the popup open and mark selections will only update the data. So in case of performance, nothing changes when the popup is opened.