Prior to discovering ProcessMining, Data Compass had no ideal solution for process analysis. Only when there was a severe problem, and everyone already knew it happened, they could discover the error in the process and try to solve it. This activity required a lot of time and huge labour invested. In the end, the results were far below expectation, and the entire experience was a nightmare.
After implementing Tableau, Data Compass wanted to discover a process analysis solution that could be implemented in the BI platform and reduce the need to use two separate tools for business and process performance analyses. A quick Google search led them to the ProcessMining extension and much more!