Service Level Agreement

Priorities and Service Level Agreements – Bugs & Incidents

Each bug/incident that comes into support is assigned one of three priorities, each with its own Service Level Agreement (SLA), which dictates our time goal to respond to and resolve the issue.

Response and resolution times are during office hours (9 AM – 5 PM) in the CET time zone.

Feature requests and customization

Each customer with an active subscription is entitled to request additional support, new features or customizations. All feature requests and customizations will be put on the Infotopics | Apps for Tableau backlog and prioritized according to the judgement of Infotopics | Apps for Tableau.

Customizations, development and additional support can be requested and will be discussed with the customer. After mutual agreement customizations or additional support can be realized in a separate project.

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Writebackextreme Extension

WriteBackExtreme

ProcessMining Extension

ProcessMining

Secure on-premises solutions.

Governance and Security are one of the biggest priorities in developing Apps for Tableau Products. All our products are available as on-premises solutions and our data and user access is secured under Tableau’s governance.